Effective Date: January 1, 2025
EzShopFlow LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information related to your use of our ERP system (the "Service"). By using the Service, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1. User-Provided Information: We collect the information you input into the Service, including but not limited to customer data, vendor data, business records, and operational data you choose to manage within the ERP system.
1.2. Account Information: When you register for an account, we may collect minimal information such as your email address and login credentials.
1.3. System Logs: The Service may collect system logs or metadata related to your usage, such as login timestamps and error reports, to improve functionality and provide technical support.
2. How We Use Your Information
2.1. Service Operation: The data you input into the ERP system is used solely to provide the functionalities of the Service. We do not use your data for any other purposes.
2.2. Technical Support: We may access your account data to provide support or resolve technical issues upon your request.
2.3. Service Improvements: System logs and metadata may be analyzed to improve the performance and reliability of the Service.
3. Data Sharing
3.1. Third-Party Processors: We may use third-party services for hosting or payment processing. These third parties are bound by confidentiality agreements and cannot access or use your data for any purpose other than providing their services to us.
3.2. Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., court orders).
3.3. No Data Sales: We do not sell or share your data, including customer and vendor information, with any third parties for marketing or any other purpose.
4. Data Security
4.1. No Built-In Encryption: Data stored in the Service is not encrypted by default. You are responsible for implementing your own security measures, such as encrypting sensitive information before inputting it into the system.
4.2. Security Measures: We take reasonable measures to secure the Service, including protecting against unauthorized access, use, or disclosure. However, we cannot guarantee complete security due to inherent risks associated with online data transmission and storage.
5. Data Retention
5.1. User-Generated Data: Data you input into the Service is retained for as long as your account is active. You may request data deletion at any time, subject to legal and operational requirements.
5.2. System Logs: System logs and metadata may be retained for a reasonable period to support service improvement and troubleshooting.
6. Your Responsibilities
6.1. Data Accuracy: You are responsible for ensuring the accuracy and completeness of the data you input into the Service.
6.2. Data Backups: We recommend maintaining your own backups of the data you store in the Service, as we are not liable for data loss or corruption.
6.3. Account Security: You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account.
7. User Rights
7.1. Access and Deletion: You may request access to or deletion of your data at any time by contacting us at [email protected]. Certain data may be retained as required by law.
7.2. Consent Withdrawal: If you wish to withdraw your consent to this Privacy Policy, you must discontinue use of the Service and request account deletion.
8. Changes to This Policy
8.1. Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on our website, and continued use of the Service constitutes acceptance of the updated Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]. By using the Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.